Refund & Returns Policy

Last Updated: January 15, 2024

At Seeing Beadlets, we aim to provide our customers with the highest quality products and an enjoyable shopping experience. We understand that there may be situations where you need to return a product or request a refund. This policy outlines our approach to refunds and returns, making the process as straightforward as possible for our valued customers.

1. Eligibility

You may request a return or refund under the following conditions:

  • Defective or Damaged Items: If you receive a product that is defective or arrives damaged, please contact us within 14 days of receiving the item.
  • Incorrect Items: If you receive an incorrect item, not matching your order, please contact us within 14 days of receiving the item.
  • Change of Mind: If you’ve simply changed your mind or are dissatisfied with your purchase, you may return the product within 30 days of receiving it. However, in this case, you will be responsible for return shipping costs.

2. Initiation of Returns

To initiate a return, please follow these steps:

  1. Contact our Customer Support Team at [email protected] with your order number, a description of the issue, and clear photographs (if applicable).
  2. Our team will provide you with return instructions, including the address to which you should send the item.

3. Refund Process

Upon approval of your return request, Seeing Beadlets will proceed as follows:

  • Defective or Damaged Items: If the item is confirmed to be defective or damaged, we will issue a full refund, including the cost of the item and any associated shipping fees.
  • Incorrect Items: If you receive an incorrect item, we will provide a full refund and arrange for the correct item to be shipped to you, including shipping costs.
  • Change of Mind: If you choose to return a product due to a change of mind, we will refund the cost of the item only. You are responsible for return shipping costs in this case.

4. Timeframes

We strive to process returns and refunds as quickly as possible. Once we receive your returned item, please allow up to 10 business days for processing and verification. You will be notified via email when your refund has been processed.

5. Contact Us

If you have any questions or require assistance with the return process, please contact our Customer Support Team at:

6. Changes to This Policy

Seeing Beadlets reserves the right to modify or amend this Refunds and Returns Policy at any time. Any changes will be effective immediately upon posting on our website.